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H1: Luxury property cleaning
A homeowner in Royal Crescent, Bath, called us after their previous cleaner used a standard bathroom spray on Carrara marble vanity tops. The acid in the product etched the surface. Dull patches. Visible ring marks. A £14,000 bathroom looking like it belonged in a budget hotel.
We restored the marble. But the damage didn’t need to happen.
This is what luxury property cleaning actually comes down to. Not fancier uniforms or scented candles. Knowing which products are safe on which surfaces. Knowing what not to use is just as important as knowing what to use. Wrong product on marble, you get etching. Wrong product on antique wood, you strip the patina that took decades to develop. Wrong approach to hand-knotted silk rugs, and you’ve got a very expensive floor cloth.
We’ve been cleaning high-value properties across Bristol, Bath and the Cotswolds for 25 years. Georgian townhouses in Lansdown. Clifton mansions on the Downs. Country estates in the Chew Valley. Properties where a single piece of furniture costs more than most people’s cars.
If your home has surfaces that need specialist care, call us on 07985 505061. We’ll talk through what you’ve got and how we’d approach it.
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Trust Bar
25 years’ experience | £2M insured (AXA) | Surface-specific products | Trained on heritage materials
Surfaces We Specialise In
Every material in a luxury property has its own chemistry. Its own vulnerabilities. Get it wrong and the damage is often irreversible.
Marble and Natural Stone
Marble is calcium carbonate. Any acidic product will etch it. That includes most bathroom cleaners, lemon juice, vinegar, and the “natural” cleaning sprays that people assume are gentle. They’re not gentle on marble. They’re destructive.
We use pH-neutral stone cleaners and diamond polishing pads for restoration work. Travertine, limestone, slate, granite, and quartzite all need different approaches. We’ve cleaned original Georgian flagstone floors in Bath townhouses that were laid in the 1780s. And we’ve cleaned Italian porcelain in new-build penthouses on Harbourside. The method changes completely between the two.
Antique and Fine Wood
Modern wood furniture has a polyurethane seal. You can clean it with almost anything and it’ll be fine. Antique wood is different. French-polished surfaces, shellac finishes, waxed oak, hand-oiled walnut. These finishes are delicate and easily damaged by silicone-based polishes, water, or alcohol.
We use appropriate wax-based and oil-based treatments matched to the finish. A client in Clifton Village has a Georgian mahogany dining table that’s been in her family since the 1830s. We’ve been maintaining it for six years. No rings, no bloom, no clouding. That table will outlast all of us if it’s treated right.
Crystal and Glass
Chandeliers, decanters, display cabinets. Crystal can be cleaned in place or taken down piece by piece for hand washing. We’ve cleaned Waterford chandeliers in Cotswolds manor houses and mid-century Murano glass in Clifton apartments. Lead crystal needs careful handling because abrasive cloths leave micro-scratches that dull the refraction over time.
Silk and Delicate Fabrics
Silk curtains, woven upholstery, velvet soft furnishings. Water-based cleaning will stain most silk permanently. We use dry-cleaning solvents and low-moisture methods. Vintage fabrics get tested in a hidden area first. Always.
Leather
High-end leather furniture needs pH-neutral cleaners and conditioning. Aniline leather (the soft, absorbent kind found on premium pieces) marks easily and absorbs spills fast. Pigmented leather is more forgiving. We identify the type before we touch it and treat accordingly.
Metal and Gilding
Silver, brass, copper, gold leaf. Each has its own cleaning protocol. We’ve polished original brass door furniture in Clifton crescents and cleaned gilded picture frames in private collections. Gold leaf is measured in microns. One wrong cloth and you’ve removed it. We don’t let that happen.
What Makes Luxury Property Cleaning Different
Personally, I think most cleaning companies treat luxury property cleaning as a regular clean at a higher price. Nicer uniform, same products, same approach. That’s not what this is.
Here’s the difference:
Surface knowledge. We know what every cleaning product in our kit does to every surface it might touch. Acidic, alkaline, solvent-based, water-based. Which ones are safe on which materials. That knowledge comes from 25 years of working with high-value surfaces and some expensive early lessons. Not from reading the back of a spray bottle.
Risk awareness. A scratch on laminate worktop, nobody cares. A scratch on a Calacatta marble island, that’s a conversation nobody wants to have. We work with the awareness that mistakes in these properties aren’t just inconvenient. They’re costly. Our £2M AXA insurance policy exists for a reason, though we’d rather not use it.
Time. Luxury cleaning takes longer. We don’t rush a hand-polished dining table. We don’t drag furniture across hardwood floors. We don’t spray and wipe a marble bathroom in ten minutes. The pace is different because it has to be.
Discretion. Some of our clients are well known. Some have valuable collections. We don’t take photos without permission, we don’t discuss whose homes we clean, and we background-check every team member. This should be standard, but it isn’t.
Consistency. We send the same people to your property each time. They learn the house. They know where the fragile pieces are, which doors stick, which alarm codes to use. You don’t have to brief a new person every visit.
We’re honest about this: if your home has standard fixtures and modern surfaces throughout, you probably don’t need us for regular cleaning. A good domestic cleaner will do a perfectly decent job for less money. We’re the right choice when the surfaces themselves demand specialist knowledge.
Our Process
Step 1: Property survey
We visit in person. No exceptions. We need to see every surface, every finish, every material. We note anything fragile, anything antique, anything that needs a specific product or method. For larger properties, this takes an hour or more.
Step 2: Surface schedule
We create a written schedule of every surface and the product or method we’ll use on it. Marble bathroom: pH-neutral stone cleaner. Oak panelling: microfibre only, no liquid. Silk curtains: dry-clean solvent. You approve this before we start. If you’ve got a furniture restorer, art conservator, or interior designer you work with, we’re happy to coordinate.
Step 3: Product testing
First visit, we test every product in a hidden area of each surface. Behind a piece of furniture. Under a shelf. Inside a cupboard. This adds time but eliminates surprises. We’ve turned up to properties where the “marble” was actually resin composite. Changes the entire approach.
Step 4: Cleaning
Top-down, room by room. Chandeliers and high-level glass first. Then wall surfaces and panelling. Then furniture. Then floors last. Each surface gets its specified product and method. No shortcuts.
Step 5: Inspection and reporting
We check every surface after cleaning. Any concerns, like a crack we’ve spotted in a mirror frame or grout that’s starting to fail, get noted and reported. We’re not just cleaners in these properties. We’re an extra pair of eyes on your home.
Step 6: Ongoing care plan
For regular clients, we develop a maintenance schedule. Weekly light cleans. Monthly detailed cleans. Quarterly deep cleans. Annual specialist treatments for marble resealing, leather conditioning, wood re-waxing. The schedule adapts to how the property is used.
Before and After
[Before/after image slider - luxury property cleaning jobs]
Photos from actual BCH luxury property cleans, used with client permission. No stock images.
Frequently Asked Questions
How much does luxury property cleaning cost?
More than a standard clean, because it takes longer and uses specialist products. As a rough guide: a one-off detailed clean of a four-bedroom luxury home runs £600 to £1,500 depending on the surfaces and condition. Regular weekly maintenance for a similar property: £150 to £300 per visit. We quote after the property survey. No surprises.
Do you clean properties in Bath and the Cotswolds?
Yes. We’re based on Southmead Road in Bristol BS10, but a significant portion of our luxury property work is in Bath (Royal Crescent, the Circus, Lansdown, Widcombe), the Cotswolds (Tetbury, Castle Combe, the Sodburys), and areas like Thornbury, Almondsbury and the Chew Valley. Travel is factored into the quote.
Can you clean listed buildings and heritage properties?
We can and we do. Listed properties often have original features like lime plaster, flagstone floors, leaded windows and historic woodwork that need specific care. We’ve worked in Grade I and Grade II listed buildings across Bristol and Bath. We won’t use any product or method that could damage original fabric.
How do you handle valuable artwork and antiques?
Carefully. We dust and clean frames and glass. We don’t clean the artwork itself. That’s a conservator’s job, and we’ll say so. For antique furniture, we assess the finish and use appropriate products. If something is museum-grade or exceptionally fragile, we’ll recommend specialist handling and work around it.
What happens if something gets damaged?
We carry £2M professional indemnity and public liability insurance through AXA. In 25 years, claims have been very rare because we take prevention seriously. But if something does go wrong, you’re fully covered. We photograph high-value items before we start so there’s a clear record.
Do you clean yachts and boats?
We do. We offer a separate yacht cleaning service for vessels in Bristol Harbour and the surrounding marinas. Many of the same surface skills apply. Teak decking, brass fittings, leather upholstery, high-gloss gelcoat. Different environment, same attention to detail.
Can I book a one-off clean or do you only offer regular contracts?
Both. Some clients book us for a single detailed clean before a dinner party or after building work. Others have us weekly or fortnightly on an ongoing basis. There’s no minimum contract. Though honestly, high-value surfaces benefit from regular specialist maintenance rather than occasional intensive cleaning.
Related Services
- Deep Cleaning - Specialist whole-house deep clean with industrial extraction
- Carpet Cleaning - Professional extraction for fine carpets, rugs and upholstery
- Yacht Cleaning - Specialist cleaning for vessels in Bristol Harbour and beyond
Book Your Luxury Property Clean
Your home’s surfaces deserve someone who knows the difference between Carrara and Calacatta, between shellac and polyurethane, between aniline and pigmented leather. That’s us.
We’re based at 290-294 Southmead Road, Bristol BS10 5EN. We cover Bristol, Bath, South Gloucestershire, North Somerset and the Cotswolds.
Phone: 07985 505061 WhatsApp: 07985 505061 Email: hello@bristolcleaningheroes.co.uk
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