Privacy Policy
Last updated: 1 April 2026
Who we are
Bristol Cleaning Heroes operates from 290-294 Southmead Rd, Bristol BS10 5EN. When we refer to "we", "us" or "our", we mean Bristol Cleaning Heroes.
Email: hello@bristolcleaningheroes.co.uk | Phone: 07985 505061
What data we collect
When you contact us via our website, phone or email, we may collect:
- Your name and contact details (phone number, email address)
- Your property address (for service quotes)
- Details of the cleaning service you need
- Photos you send us of the property or issue
- Your IP address and browser information (collected automatically)
How we use your data
- To respond to your enquiry and provide a quote
- To deliver the cleaning service you've booked
- To send you invoices and service documentation
- To improve our website and services
We do not sell your data to third parties. We do not send marketing emails unless you've specifically asked us to.
Legal basis for processing
Under UK GDPR, we process your data on the basis of:
- Consent: When you fill in our contact form or quote request
- Contract: When we need your details to deliver a service you've booked
- Legitimate interest: To respond to enquiries and improve our services
How we store your data
Form submissions are stored securely via Google Sheets (encrypted in transit and at rest). Email correspondence is handled via Resend. We do not store payment card details.
Third-party services
- Cloudflare: Website hosting and security
- Google Tag Manager: Analytics and conversion tracking
- Cloudflare Turnstile: Spam protection on forms
- Resend: Email delivery
- Google Sheets: Form submission storage
Cookies
We use essential cookies for website functionality and analytics cookies (via Google Tag Manager) to understand how visitors use our site. You can manage your cookie preferences through our cookie banner.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
To exercise any of these rights, email us at hello@bristolcleaningheroes.co.uk.
Data retention
We keep your contact details and service records for 6 years (for tax and insurance purposes). After this period, your data is securely deleted.
Complaints
If you believe we've handled your data incorrectly, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.